OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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На что обратить внимание при изучении веб-сайта АКЦ
As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.
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договор с аутсорсинговым контакт-центром
In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!
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Ошибки аутсорсингового кц
Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.
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Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.
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оценка контакт центра
What additional KPIs need to be measured for evaluating an outsourced contact center.
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Создать колл-центр
How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!
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Интеграция Оки-Токи и Битрикса24
Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.
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Как эффективно управлять колл-центром
How to Organize Work as a Contact Center Manager: Key Practices and Tips
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Начало самостоятельной работы менеджеров по продажам
How to organize independent work of agents who recently joined the company. Agent adaptation.
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