OKI-TOKI Blog

20.05.2022 Efficient ‘Reports’: the entire Contact Center on an A4 page

How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.

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29.12.2021 Results of 2021!

Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!

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15.10.2021 Oki-Toki News Digest – September 2021

Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!

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13.10.2021 Requirements for the Website of an Outsourcing Call Center

As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

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07.10.2021 The Subtleties of a Contract with an Outsourcing Contact Centre”

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

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23.09.2021 How to Choose an Outsourcing Call Center? Typical Mistakes When Choosing a CC

Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.

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12.09.2021 Oki-Toki News Digest for July-August 2021

Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.

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26.08.2021 Assessing the Contact Center: KPIs for Outsourcing

What additional KPIs need to be measured for evaluating an outsourced contact center.

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13.08.2021 Creating an Outsourcing Contact Center: First Steps (Part 2)

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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05.07.2021 Oki-Toki News Digest for May-June 2021

Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!

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