Optimization of the Agent’s Workplace
We have diligently embarked on the optimization of the agent’s workplace, reducing its CPU load and resolving several issues, substantially increasing its resilience:
- the auto-dial widget has been updated and the PD calls have been removed from the agent’s station (they were the primary load)
- the core of the messages has been optimized; it has also become more economical
Revamped the Look of the “Summary Report by User Status” Report
For the summary report by user statuses, we arranged the agent’s occupancy statuses in separate columns – this will make details’ analysis more convenient. This display is enabled with the active “With details” filter
Refreshed the appearance of the “User Statuses Log” Report
The appearance of the tables in the “User Statuses Log” report has hardly changed since its inception and we decided to perform some minor “cosmetic repair”.
Enhancements to the Visual and Functional Segment under “Groups”
After a recent overhaul of this segment, where we introduced mass user management, we decided it was time to improve its look and make it more intuitive. Additionally, the mechanism for retaining the settings has been revamped.
The “Status” Menu in the Auto Dialer Settings has Been Revamped
We’ve reassessed our approach to callback settings according to call results in order to lower the barrier for newcomers. The overly concise status table has been transformed into an interactive settings menu, designed to guide a newcomer through understanding its functions and purpose.
Major Server Optimization in Germany
By examining and analyzing the immense server load, we revealed a large cache of data that can be shifted to separate hardware without compromising the current level of performance quality. This has led to a reduction in server load by 20-30%!
New ASR Prices
We have reduced the price for speech recognition per segment, starting from July 13th. You can check the prices in this table, as well as in the “Service Management” section
less than 50 – 0 units.
less than 500 – 0.01 units.
less than 1000 – 0.009 units.
less than 2000 -0.008 units.
less than 4000 – 0.007 units.
more than 4000 – 0.006 units.
New Prices for Transcripts and API for Transcripts
| Price, Euro | Hours | 24.06.2020 |
| 0 | 0.5 | 30 |
| 1 | 1.5 | 90 |
| 2 | 3 | 180 |
| 4 | 6 | 360 |
| 6 | 9 | 540 |
Improved calculator informativity for used services
The table of used paid features in the “Service Management” section has been reworked. We have divided them into used and available, added tooltips for them, and sorted them in alphabetical order
