OKI-TOKI Blog

15.12.2024 Safety: Call Center Projects

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

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12.12.2024 API Requests and API Documentation in Oki-Toki

Configuring API requests for automation and integration with Oki-Toki in your call center.

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19.11.2024 Adaptation and training of call center agents

What does the adaptation of agents and sales managers in the call center look like?

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14.11.2024 What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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05.11.2024 Voice Recognition: How to Improve the Efficiency of Your Call Center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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29.10.2024 How to connect a dialer with transfer to an agent for CRM contact centers?

Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.

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14.10.2024 Web Call from the Website – WebCall

What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.

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11.10.2024 How to create a SIP-call report?

Detailed instructions on how to collect SIP-call data in the Oki-Toki service.

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05.10.2024 How to Improve the Performance of Contact Center Agents

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

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23.09.2024 10 Mistakes in Contact Center Reporting: How to Avoid Common Problems?

What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.

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