OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
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Голосовое распознавание речи в колл-центре: Как повысить эффективность и качество обслуживания
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
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Как подключить автообзвон с переводом на оператора для колл-центров?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
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What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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OKI-TOKI: Как Сделать Отчет по SIP-Звонкам?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
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ОКИ-ТОКИ: Как улучшить работу операторов контакт-центра?
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
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10 Ошибок в отчетности контакт-центра
What Mistakes Should Be Avoided in Call Center Reporting, What Can’t Be Ignored, and Where To Relax Control.
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How to create import contacts in CRM for internal and outsourcing contact centers Oki-Toki, database upload.
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Иллюстрация человека, работающего с интерфейсом системы DataMixer на экране монитора. Экран отображает различные блоки с данными, графики и отчеты, такие как ACD, CRM, SEC и другие. DataMixer используется для анализа и создания отчетов.
DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
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What is the FCR indicator for call center operation, how to calculate it by formula, automatic report in oki-toki, and selection of fields for filling.
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