OKI-TOKI Blog

20.02.2025 Dialer Report: How to Collect Statistics on Dialer Calls?

Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.

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18.02.2025 Effective Analytics for the Contact Center: How to Create the Perfect “Report”?

How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.

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10.02.2025 Communication Tools in Oki-Toki: Everything Necessary for a Call Center

What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.

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21.01.2025 Active Listening: How to Teach an Agent to Listen to the Client

How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.

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30.12.2024 Results of 2024 in Oki-Toki

We’re shining a light on the brightest updates of the year, summarizing the work done and sharing plans for the next year.

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15.12.2024 Safety: Call Center Projects

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

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12.12.2024 API Requests and API Documentation in Oki-Toki

Configuring API requests for automation and integration with Oki-Toki in your call center.

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19.11.2024 Adaptation and training of call center agents

What does the adaptation of agents and sales managers in the call center look like?

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14.11.2024 What is a SIP Trunk and How to Create it in oki-toki

Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.

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05.11.2024 Voice Recognition: How to Improve the Efficiency of Your Call Center

The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki

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